Uma Musume: Pretty Derby’s 7th Event World Tour is heading to London for its first European live event, while Cygames details LA reimbursement and merchandise options.
Image: pocketgamer.com
London gets Uma Musume’s first European stage after LA setback
Uma Musume: Pretty Derby will bring its live concert series to Europe for the first time with two London performances on January 19 and 20, 2027, at the Eventim Apollo in Hammersmith. Pocket Gamer reported the venue and dates, while Anime News Network, citing a press release, added that presale tickets open through Eventim on Tuesday, November 17 at 10 a.m., with the general sale beginning Thursday, November 19 for Eventim account holders.
That makes the Uma Musume London concert the next major international test for Cygames’ 7th Event World Tour: The Stage after the planned Los Angeles performances were canceled in October over visa issues. The timing gives the London announcement extra weight. This is a global fandom milestone for a series built around the rhythm of training, racing, and Winning Live performances, but it is arriving while some North American fans are still working through reimbursement and merchandise access tied to the canceled LA shows.
Cygames describes the London concerts, through the press release quoted by Anime News Network, as a full ensemble event where voice actors perform songs from Uma Musume: Pretty Derby live as their characters. For players, that is the important distinction: this is not a generic anime music booking using the game’s branding. The concert format is built around the same character-performance loop that gives the game its sports idol identity.
The Europe date continues the tour rather than replacing Los Angeles
Essential Japan reports that the 7th Event World Tour began in Tokyo in June 2026 and that London was already part of the original world tour plan alongside Los Angeles, Seoul, and Yokohama. That context matters because the London stop should not be read as Cygames swapping regions after the LA cancellation. According to Essential Japan, the London performances continue the existing tour schedule rather than serving as a direct replacement for the canceled US concerts.
Still, the contrast is unavoidable. The Los Angeles concerts had been scheduled for October 22 and 23, 2026, at the Peacock Theater, according to Essential Japan. Cygames canceled them on October 20 after organizers were unable to secure the necessary US entry visas for performers and staff in time. Essential Japan reported that Cygames said preparations had started more than six months earlier with help from local lawyers and promoters, but the approvals were still not secured despite repeated efforts.
For European fans, the result is a clearer path to the franchise’s first regional live event. Pocket Gamer framed London as more accessible than Los Angeles for many European fans, and the venue choice supports the scale Cygames is aiming for. Eventim Apollo is a major Hammersmith venue with a long live-music history, and the tour is being positioned as the first time Uma Musume’s live musical events are performed globally, according to Anime News Network’s report on the press release.
A character roster built like a touring all-star squad
The confirmed London format leans into the series’ strongest live-service hook: the relationship between roster identity and performance. Essential Japan says Cygames has confirmed 14 Japanese voice actors for the London concerts, with the same cast scheduled for both days. Reported names include Ayaka Ohashi as Vodka, Chisaki Kimura as Daiwa Scarlet, Sora Tokui as T.M. Opera O, Rika Kinugawa as Narita Brian, Minori Suzuki as Agnes Digital, Mio Hoshiya as Mayano Top Gun, Yui Ogura as Manhattan Cafe, Sumire Uesaka as Agnes Tachyon, Hitomi Sasaki as Admire Vega, Ayaka Fukuhara as Seeking the Pearl, Mizuki Mano as Sakura Laurel, and Meiku Harukawa as Symboli Kris S. Anime News Network’s report also names Haruna Fukushima as Dantsu Flame among the cast.
From a sports-game lens, that lineup is the concert equivalent of a featured roster drop. Uma Musume’s appeal depends on players caring about individual runners, their builds, their personalities, and the payoff of a successful career run. The Winning Live concept turns results into spectacle, and the concerts reproduce that spectacle with the original Japanese voice actors appearing in character, according to Essential Japan.
That is also why this Uma Musume Europe live event carries more significance than a standard overseas promotional appearance. The game launched in Japan for iOS and Android in February 2021 and on PC in March 2021, according to Anime News Network. Its English iOS and Android release followed on June 26, 2025. The London stop is landing after the English-language version widened the player base, which gives Cygames a live audience outside Japan that can follow the characters as game units, anime figures, and concert performers at the same time.
Tickets, livestreaming, and VIP merch have specific conditions
Anime News Network reports that presale tickets for the London performances will be available through Eventim on November 17 at 10 a.m. Customers are told to subscribe to the Eventim newsletter to receive the presale link. The general sale begins November 19, and tickets will be available to Eventim account holders. The source material provided does not include ticket prices, seating categories beyond VIP references, age rules, or regional purchase restrictions, so buyers should check the Eventim listing directly once sales open.
Live streaming and archive replay are also planned for the London performances, according to Anime News Network. No streaming platform, archive window, or streaming ticket price is included in the provided source material, so that part of the offer is confirmed only at the planning level.
VIP buyers have more concrete details. Anime News Network says VIP tickets come bundled with a merch pack that includes a Figurine-Style Pin Set, a THE STAGE Band T-shirt, and a Commemorative Ticket, all in “7th EVENT in LONDON” editions and packaged in an event edition box and carrying bag. The T-shirt is one size, roughly equivalent to a UK XXL, with measurements listed in the press material. The merch pack must be picked up at the venue on the date of the bundled ticket, will not be shipped, and cannot be returned or exchanged except in cases of defect. For traveling fans, that venue-only collection rule is as important as the ticket itself.
LA reimbursement is now a deadline-driven process
Cygames has also provided reimbursement instructions for fans affected by the canceled Los Angeles concerts. A notice mirrored by Umamusume.gg from Cygames says people seeking reimbursement or access to concert merchandise must submit the required information to ts7th_umamusume_la_support@contact.cygames.co.jp by 11:59 p.m. PT on November 30, 2026. Emails must be written in English or Japanese. Cygames says requests submitted after the deadline might not be fulfilled.
The reimbursement process covers more than the concert ticket itself. According to the Cygames notice carried by Umamusume.gg, fans who traveled can be reimbursed for actual lodging costs for up to two nights if they had tickets for one concert, or up to three nights if they had tickets for both days. The listed cap is USD 320 or JPY 50,000 per person per night. Air travel to Los Angeles can be reimbursed for actual round-trip flight costs, including fuel surcharges and airport taxes, up to USD 4,450 or JPY 700,000 per person. If someone canceled bookings without traveling, Cygames says it will reimburse cancellation fees in full, and the lodging and airfare caps do not apply to those cancellation fees.
There is a small but important discrepancy in secondary reporting. Siliconera, summarizing the same Cygames update, reported the air travel cap as up to $4,460. The Cygames notice mirrored by Umamusume.gg lists USD 4,450. Because the official-language notice is the reimbursement instruction readers will need to follow, affected fans should treat Cygames’ own figure and follow-up email instructions as controlling.
Siliconera also reports that fans begin the process by providing their concert ticket seat number, including date, section, and row, the email used to buy the ticket for verification, whether they want reimbursement, whether they also want to buy concert merchandise, and their country. Cygames says further instructions for receipts and bank account information will follow. Ticket refunds themselves will be handled separately through an AXS email, according to the Cygames notice.
Online Uma Musume merchandise is split between Cygames and Good Smile
The Uma Musume merchandise situation has two tracks. First, Cygames says affected LA concert customers who want to purchase concert merchandise online should submit the required information by the November 30 deadline and will receive further instructions after verification. The notice does not list the full merchandise lineup available through that reimbursement-linked process, and Siliconera specifically noted that Cygames did not identify what items would be available that way.
Second, Siliconera reports that the US Good Smile Company store is selling some items in North America until November 16, 2026. The listed examples include a Light Stick in the UMA design for $62, a Rubber Wristband for $21, T-shirts in two styles for $53, a Tote Bag for $53, and Winner’s Sash Cheer Towels in The Stage and Carrot designs for $39. Because that Good Smile window closes before the Cygames reimbursement deadline, North American fans interested in those public store items have less time than fans only dealing with reimbursement paperwork.
The practical advice is simple: treat merch and reimbursement as separate clocks. If you were affected by the LA cancellation, the Cygames email deadline is November 30 at 11:59 p.m. PT. If you want the Good Smile North America items reported by Siliconera, the listed sales window runs only until November 16. If you are going to London, do not assume LA goods, Good Smile goods, and VIP London goods are interchangeable, because the sources describe different sales paths with different eligibility and pickup rules.
The open questions before London
The confirmed picture is strong but incomplete. The first European Uma Musume Pretty Derby concert is set for London, the dates and venue are announced, ticket timing is known, and Cygames has begun a defined Uma Musume LA refund process. What remains unannounced in the provided source material includes London ticket pricing, the livestream platform and cost, archive duration, non-VIP merchandise sales for London, and whether any additional regional handling will be offered for fans outside the UK.
The broader tour also remains under pressure to prove that the franchise can scale its live format internationally without repeating the LA disruption. Siliconera notes that additional 7th Event: The Stage concerts are on the way, including Seoul in March 2027. Essential Japan also identifies Seoul and Yokohama as part of the broader world tour announcement. After the US visa failure, every overseas stop will be judged on logistics as much as stage production.
For players, the London concert is the clearest sign yet that Uma Musume’s English-era audience is being treated as part of the live ecosystem, not only the app economy. For LA fans, the immediate priority is less celebratory: file the reimbursement email on time, watch for the separate AXS ticket refund message, and decide quickly on any North American online merchandise before the reported Good Smile deadline closes.